chat software | live help software

6. User

A customer of the administratorís site, who does or does not establish a conversation with the operator. They have no tools, and can only establish a relation with the operator. It is possible that they will never launch a conversation, but the operators will be able to supervise their activity thanks to the proactive tools.

The connection takes place when the user accesses one of the pages of the administratorís site that has integrated the service.

The user may establish a Proactive relation with the operator if the latter uses the Site Activity tool. In this case, it is possible that the user may never realize that the operator has been monitoring their actions.

The other type of relation may be a direct communication, which will be established as soon as the user presses the service button. At that moment, a communications window will open for both the user and the operator, allowing them to have a conversation.

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