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7. Appendix

7.1. Comments about the application

The following are some details about the application:

Conversation tools: conversation tools can only be used when talking with a user. If a conversation is established among operators, the tools remain disabled.

Proactivity: these two tools can only work when there is an operator connected who has these tools. It may happen that a user reaches our website when there are no operators connected and that they click on the button later, when an operator has subsequently logged in. In this case, the communications window will have the proactive tools disabled.

Spell-checking, Voice, Video: these tools work only with Internet Explorer browsers, version 4 or higher.

In case the customerís computer crashes or resets, remote control will stop working.

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